Hello! In order to better serve you, the user / dealer purchase new replacement product within the time limit, registration elegant sound that you have purchased the product can be to obtain :

  1. Extend the free warranty from the date of purchase, including spare parts during the warranty period.

  2. Enjoy the special benefits of Shengya registered members.

  3. Experience the consultation service with sound and audio experts (working hours 9:00-18:00)

You can search for "Shengya Audio" in WeChat or scan the QR code below, and then click "After-sale System" in "User Center" in the menu to start registering your machine

Since July 1, 2019, after users/agents purchase the product within the new product replacement period, if the product has a hardware failure, please use the after-sales service system of Shengya Audio's official public account. The detailed operation is as follows:

1. Enter the official account, click "User must see"-"After-sale system" to enter the after-sales homepage

2. Click "bought products" to find the products to be sold, and click "after-sales consultation" to initiate after-sales

(If there is no product record, re-enter the product)

3. Enter the content in the text box and upload the picture, and then click "initiate after-sales consultation" to complete the consultation

4. After the customer service understands the situation, it will push notifications to you in real time on the official account. Click to enter to view the processing results.

1. Enter the official account, click "User must see"-"After-sale system" to enter the after-sales homepage

2. Click "Personal Center" to modify personal information "Fill in personal information"

1. WeChat code to enter the product information input interface. Scan the QR code on the product label

2. After filling in personal information, click "register your information" to register successfully

3. The default period of the product, click "I want to renew" to renew the product. 1 year warranty, if you want to increase the time limit, please click "I want to renew" to renew the product

4. "Renew the insurance immediately" and complete the renewal after payment. Select the renewal period according to your needs and click on the insurance procedures. (A product can only be renewed once )

This product strictly abides by the national "New Three Guarantees" regulations for warranty service, and the warranty period is effective from the date of online registration

▪ This machine has a one-year warranty service, please keep your purchase invoice or related vouchers as an important basis for the warranty service

▪Warranty period definition:

1. Take the issuance date of the valid warranty certificate as the starting date of the warranty;

2. If there is no valid warranty certificate, 6 months after the factory date will be the starting date of the warranty period;

3. If there is neither a valid warranty certificate nor a factory date, the product will be 6 months after the earliest listing date

As the start date of the warranty period.

▪ during the warranty period, such as quality problems, the company offers a free service for consumers; to

In the case of non-warranty period, we can provide you with maintenance services, but you need to charge corresponding

For maintenance.

▪ Any one of the following conditions is not covered by the warranty:

1. Machine damage caused by man-made reasons;

2. Damage caused by natural disasters (floods, fires, lightning strikes, etc.), voltage out of control and other irresistible factors;

3. Damage caused by unauthorized modification of the product or repair by non-authorized maintenance personnel of the "SHENGYA" brand;

4. The product exceeds the warranty period;

5. The model or code recorded on the invoice or warranty card does not match the actual product.

▪ Additional services and additional non-original configurations promised by agents, distributors, and retailers themselves

For gifts, the original agents, distributors, and retailers are responsible for service.

6. If you have any product maintenance after-sales problems, please call the official service number: 0760-22109328 22109821 or consult the official customer service WeChat: ShengYa_Audio (ShengYa Audio Customer Service)