Services
Technical Support
Technical Support
All ShengYa audio products purchased are covered by warranty service
and technical support in accordance with the company’s warranty policy.
For after-sales service and technical inquiries, please contact us via the channels below:
After-sales Specialist of Zhongshan ShengYa Audio Co., Ltd.
Mr. Liao: +86 18022045745
Official After-sales WeChat Customer Service
Account ID: ShegYa-Z【声雅音响客服(售后)】
After-sales Address
No.8, Guangjin Horizontal Street, Min'an South Road, Xiaolan Town, Zhongshan City, Guangdong Province, P.R.China
Service Hours
Monday to Saturday, 9:00–12:00 a.m., 13:00–18:00 p.m.
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After-sales Customer Service
After-sales system
● User Info
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1.Enter the official account, click "user must see"-"after-sale system" to enter the personal center.
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2.Click "Personal Center"-"Modify Personal Information" to fill in personal information.
● Product Info
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1.Scan the two-dimensional code on the product on WeChat to enter the product information entry interface.
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2.After completing the personal information, click "register your information" to register successfully.
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3.The product defaults to a one-year warranty. If you want to increase the term, click "I want to renew" to renew the product.
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4.Select the renewal period according to your needs, click "Renew Now" and pay to complete the renewal procedures.
(A product can only be renewed once)
● Initiate After-sales
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1.Enter the official account, click "user must see"-"after-sale system" to enter the personal center.
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2.Click "bought products" to find the products to be sold, and click "after-sales consultation" to initiate after-sales.
(If there is no product record, re-enter product information)
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3.Enter the content in the text box and upload the picture, click "initiate after-sales consultation" to complete the consultation.
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4.After the customer service understands the situation, it will push notification to you in real time on the official account, click to enter to view the processing result.
