shengya-audio









Services
Technical Support

All purchased Shengya products will provide warranty service and technical support according to the company's warranty policy. For related after-sales service and technology, please contact:


E-mail: info@shengya-audio.com

After-sales hotline: 0760-22109328/22109821

Official WeChat Customer Service: ShengYa_Audio (Shengya Audio Customer Service)


After-sales service time: Monday to Saturday, 9 am to 12 am, 1 pm to 6 pm

  • 声雅微信公众号

  • 声雅微信客服号

After-sales system
 User Info
  • 1.Enter the official account, click "user must see"-"after-sale system" to enter the personal center.

  • 2.Click "Personal Center"-"Modify Personal Information" to fill in personal information.

 Product Info
  • 1.Scan the two-dimensional code on the product on WeChat to enter the product information entry interface.

  • 2.After completing the personal information, click "register your information" to register successfully.

  • 3.The product defaults to a one-year warranty. If you want to increase the term, click "I want to renew" to renew the product.

  • 4.Select the renewal period according to your needs, click "Renew Now" and pay to complete the renewal procedures.

    (A product can only be renewed once)

 Initiate After-sales
  • 1.Enter the official account, click "user must see"-"after-sale system" to enter the personal center.

  • 2.Click "bought products" to find the products to be sold, and click "after-sales consultation" to initiate after-sales.

    (If there is no product record, re-enter product information)

  • 3.Enter the content in the text box and upload the picture, click "initiate after-sales consultation" to complete the consultation.

  • 4.After the customer service understands the situation, it will push notification to you in real time on the official account, click to enter to view the processing result.

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